AI voice infrastructureKuala Lumpur

We build
the voice
that picks up.

End-to-end AI calling systems for service businesses: the agent that answers, the routing behind it, and the automation that writes every outcome back to your CRM.

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What the agent does

One agent.
Three jobs.

01

Answers

Every inbound call answered in under two seconds, any hour. No queue, no voicemail, no lost enquiry at 11pm on a Sunday.

02

Qualifies

Asks your questions in your order, handles the objections you actually get, and knows when to hand a human the call.

03

Books

Writes the appointment into the calendar and the CRM, fires the confirmation, and logs the transcript.

Don’t take our word

Now hear
one.

Keep scrolling and you’ll hit a live agent you can call from this page. Speak to it like you’d speak to a receptionist.

Jump to the demo
We build on Twilio, Google Sheets, Google Calendar, GoHighLevel, n8n, WhatsApp, CRM sync.
What we build01 — Services

Three parts.
One system.

Most agencies hand over a voice agent and leave. The value is in what happens after the call ends — so we build that too.

01Inbound

The agent that answers

A voice agent that picks up in under two seconds, every hour. It knows your services, your prices and your policies — and it books. We provision the number it runs on and register it in your name.

  • FAQs & pricing
  • Booking + reschedule
  • Human handoff rules
02Outbound

The follow-up that happens

Recalls, reminders, no-show recovery, lead confirmation. The calls your team means to make and never gets to.

  • Recall campaigns
  • Lead qualification
  • No-show recovery
03Plumbing

Everything behind it

The agent is the easy part. We build the routing, the CRM writes, the sheets and the notifications — so a call becomes a record without anyone touching it.

  • Automation workflows
  • CRM & calendar sync
  • Reporting sheets
How it works02 — Process

Live in
two weeks.

Not a six-month transformation programme. A working agent on a line that’s yours, then steady tuning while it takes real calls.

Start the build
  1. 01

    We listen to your calls

    Real recordings, or a walkthrough of how your front desk actually handles the phone. The script comes from what already works, not from a template.

  2. 02

    We build the agent

    Prompt, voice, guardrails, escalation paths. You hear a working version within days and tell us where it's wrong.

  3. 03

    We wire the automation

    Calendar, CRM, sheets, WhatsApp confirmations. Every call ends as a row somewhere useful.

  4. 04

    We tune it on live traffic

    The first fortnight is where agents get good. We read transcripts, patch the gaps and keep tightening.

Test it out03 — Live

Call our
receptionist.

This is our own agent — the one that answers when someone rings ExScale. It runs in your browser, so you’ll need to allow the microphone. Talk to it the way you’d talk to a person.

  • Interrupt it — it handles being cut off
  • Ask what something costs
  • Try to book a time that doesn't exist
Let’s roleplay
Our own agent

ExScale Front Desk

Ready00:00
Mic idle 

The transcript appears here, line by line, while the call runs.

Who we build for04 — Sectors

Businesses that live on the phone.

Aesthetics

Clinics

Treatment enquiries priced and booked, six-week reviews chased, no-shows called back the same afternoon.

Training

Sales & education operators

Ad leads confirmed within minutes of opting in, masterclass attendance locked in, replays chased to the people who missed it.

Service

Anyone booking by phone

Dental, automotive, property, home services. If your revenue starts with someone picking up, the agent pays for itself.

Who you’ll work with05 — Team

Two people.
No account
managers.

You talk to the people building the thing. When something’s wrong with your agent, you message whoever wrote it.

Raimi Imran — Agent design & automation

Raimi Imran

Agent design & automation

Hadzwan Dzulkipli — Client systems & delivery

Hadzwan Dzulkipli

Client systems & delivery

The short version

24/7

The line is never closed and never engaged.

2 wks

From first call with us to live and taking calls.

100%

Of calls transcribed, logged and reported.